Axence nVision 9.0.0.22667

weekly response time
monthly response time
summary ticket number
comparative ticket number report
comparative user activity report
comparative first response person report
currently processed ticket reports:
summary ticket number report
comparative assignee report
comparative priority report
comparative category report
comparative department report
export to XLSX and CSV
planning substitutions for the period when technical support employees are absent (with e-mail notifications)
remote execution of commands (e.g. Non-productive)
Inventory:
manual uninstallation of applications installed with the use of MSI packages
Users:
configuring alerts for an event: the user visited domains from a selected group
Improvements:

Detection of nVision Server address during Agent installation from exe file
Setting a custom icon for own device types
Warning about the action to “Close the system” in the console and on a computer with an Agent
Users:
address monitoring for websites browsed in Microsoft Edge
adding domains and applications to groups from the user activity view level
checking the domain reputation from the user activity view level
HelpDesk:
possibility to use certificate for HTTPS communication
assignee-related conditions in automations
details about deleted tickets in the event log
information about user status (removed/disabled/on vacation) in ticket view and in chat
possibility to delete categories and priorities used in tickets
possibility to add files with the drag-and-drop function in tickets and articles